Cassidian Communications NSS Technical Support team is always looking for new ways to enhance the customer experience. Support email (This email address is being protected from spambots. You need JavaScript enabled to view it.) has proven a great success, and hundreds of customers use the Technical Support website on a daily basis. We are taking the next step and introduce “Chat” as yet another means for you to interact with your NSS Technical Support team.

Available Monday through Friday from 10:00 am to 3:00 pm CST, “Chat” will provide a qualified technician to answer your “How do I?” or “What is?” type questions. “Chat” is not intended for technical troubleshooting, nor should it be used as a substitute for formal product training, which is available through our training department.

To get started, click the link: Chat with Tech Support.

Once there, review the guidelines, and then click the link to “Start Your Chat Session.” You will be required to enter the following: Your Name, Your Company ID, Your Company Name, and Your Question. Click "Start Chat". A technician will receive your request and answer your questions. Please be aware some network security software may block the pop-up chat window as IM/Messaging software. If you experience problems opening this window from the NSS Technical Services website, you may need to submit an exception request to your IT department. Please contact NSS Technical Support through email or phone for relevant details if you experience this problem.

We hope you find this additional support offering beneficial and look forward to your feedback. As always, thank you for your continued support of our products, services and people.


—Your NSS Technical Support Team